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5th International Symposium on Human Aspects of Information Security and Assurance (HAISA 2011)
Title: End-User Perception and Usability of Information Security
Author(s): Zarul Fitri Zaaba, Steven Furnell, Paul S Dowland
Keywords: Usability, Security, Interface, Perceptions, Warning, Messages, Human Computer Interaction
Abstract: This paper investigates users’ understanding of security features and application and examines perceptions relating to usability. The study made use of an online survey consisting of five sections and recruited a total of 564 participants. Respondents were presented with a range of questions designed to measure their experience and knowledge of security. In addition, 2 scenarios were presented to respondents which examined their understanding of security warnings and potential threats, including email phishing and a potentially fraudulent attack through downloading an application. The survey results revealed that end-users are still experiencing significant difficulties with understanding and reacting to current state-of-the-art security applications, messages and potential threats. Furthermore, evidence suggests there is a corresponding need for a novel approach to improve perception and usability of information security.
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