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Dr Karin Kronawitter PhD

CSCAN Network Research Student

Brief biographical information

karin.kronawitter@googlemail.com

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Application Outsourcing in the Banking Industry - ITO Model

Information Technology Outsourcing (ITO) in terms of the replacement of the in-house
production of IT activities by the use of third party suppliers had already started in the
1960s and has increased considerably. For 2013, the Gartner Group expected that the
global ITO market would reach a volume of 288 bn US dollars. Until 2017, the market
should grow on average about 5.4% yearly.


Despite the rich set of experiences companies have already had with ITO, the chances
of success are seen as at best 50:50. Currently, the dramatic growth of ITO is accompanied
by backsourcing of formerly outsourced IT functions or reports about dissatisfaction
and problems with ITO. Scientists put ITO failures or problems down to a lack of
modelling of all the possible factors affecting ITO success and demand a specific ITO
theory as a basis for better explaining and predicting successes and failures in an IT
sourcing context.


This thesis takes up this research gap. The aim of this thesis is to develop a novel ITO
Model which aids organisations in planning and implementing ITO solutions by guiding
them through the ITO process steps of preparation, selection, contract, transition, execution,
and post-deal comprising a comprehensive picture of the weighted aspects relevant
to ITO success and their interdependencies.


In order to achieve this aim, the following objectives were established for this thesis:
raising the topical level of scientific knowledge of the last decades about successinfluencing
factors in the ITO field based on an extensive literature survey of 48 scientific
articles deriving ITO success factors from empirical research work; structuring of
this success factor knowledge by the development of two ITO taxonomies (taxonomy of
success factors and taxonomy of success factor interdependencies); testing its practical
applicability on the basis of 8 real long-running application outsourcing cases in the
banking industry; further development of the success factor knowledge by identification
of weightings and the temporal relevance of relevant success factors / success factor
interdependencies within the ITO process. Design of the novel ITO Model based on the
empirical knowledge gained by development of rules for relevant success factors and
success factor interdependencies, by arrangement of these rules in temporal order within
the ITO process and by assignment of these rules to four levels of environment.

Dr Karin Kronawitter

Director of studies: Dr Christoph Wentzel
Other supervisors: Prof. Dr Matthias Knoll, Dr Maria Papadaki

Journal papers

Application Outsourcing in Europe: Long-term Outcomes, Success Factors and Implications for IT Industrialisation
Kronawitter K, Wentzel C, Papadaki M
Issues in Information Systems, Volume 13, Issue 2, pp. 369 - 379, 2012
More details | External link available

IT-Outsourcing in Banking Industry – Stage of Maturity Model as Strategic Approach
Kronawitter K, Wentzel C, Turetschek G, Papadaki M
Bayreuth Reports on Information Systems Management, No. 40, pp95-104, 2009
More details | External link available

2 Journal papers

Conference papers

IT Application Outsourcing in Europe: Long-term Outcomes, Success Factors and Implications for ITO Maturity
Kronawitter K, Wentzel C, Papadaki M
Proceedings of the 46th Hawaii International Conference on System Sciences (HICSS-46), pp.4456-4465, 2012
More details | External link available

ITO Success Factor Model - First Steps Towards a Guide for IT Outsourcing (ITO) Success
Kronawitter K, Wentzel C, Papadaki M
Proceedings of the Eighth International Network Conference (INC 2010), Heidelberg, Germany, 8-10 July, ISBN: 978-1-84102-259-8, pp355-359, 2010
Can be ordered on-line.
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2 Conference papers

Internal publications

Critical Success Factors in IT-Outsourcing: a Literature Analysis
Kronawitter K, Wentzel C, Turetschek G, Papadaki M
Proceedings of the Fifth Collaborative Research Symposium on Security, E-learning, Internet and Networking (SEIN 2009), Darmstadt, Germany, ISBN: 978-1-84102-236-9, pp110-122, 2009
Can be ordered on-line.
More details | Download PDF

1 Internal publications

5 publication(s) - all categories.