Critical Success Factors in IT-Outsourcing: a Literature Analysis |
The dramatic growth of IT-Outsourcing (ITO) is evident, as the scale and growth rate are significant (Dibbern et al., 2004; McLaughlin and Peppard, 2006; A.T. Kearney, 2007). In contrast, backsourcing of outsourced IT-functions is emerging (Hirschheim, 1998; Buxbaum, 2002; McLaughlin and Peppard, 2006; Veltri et al., 2008). Given these opposite actions, it has not proved easy for companies adopting ITO to reach the associated ITO objectives. Scientific studies about ITO-outcomes, especially on a long-term basis, are scarce (Matiaske and Mellewigt, 2002; Dibbern et al., 2004). Based on 55 scientific articles, this research paper aims to investigate the current scientific opinion about ITO outcomes, identifies critical success factors for ITO, develops an ITO success factor taxonomy, and relates the success factors to the relevant ITO process stages. As a result, a preliminary success factor framework for the client company of an ITO contract will be developed, which serves as an instrument to determine if the premises for ITO-success can be fulfilled within each phase of the ITO process (preparation – selection – contracting – transition – executing – post-deal).
Kronawitter K, Wentzel C, Turetschek G, Papadaki M