Recording end-users security events: A step towards increasing usability |
End-user security is nowadays an integral part of our everyday life since modern computer applications frequently dedicate parts of their functionalities to security. As a consequence computer end-users potentially come across with security related events, which may be either system- or user-initiated. However, computer security is often viewed as a difficult and complicated task, which eventually prevents end-users from achieving the protection that they desire and anticipate. This paper presents the results of an initial study from 26 participants, the purpose of which was to investigate the usability of security events that were encountered over a two week period. The results reveal difficulties in dealing with the security events, with more intense problems encountered when end-users attempt to make use of security intentionally.
Chatziapostolou D, Furnell SM